Nicole M Alonso

Nicole Alonso

PHONE: (786) 426-1168  E-MAIL: NALONSO51@GMAIL.COM


To obtain a responsible, challenging position where my ambition, work experience will have valuable application to grow professionally as an individual and benefit the company.

Skill Highlights

  • Maintain strong interpersonal communication and time management skills

  • Result oriented and well qualified Management and Customer Service Professional

  • The ability to prioritize, organize functions on a daily basis, and when needed improve operations and procedures to ensure excellence

  • Familiar with the legal process of lawsuits and the documentations associated with them.

  • Bilingual – Fluent in both English and Spanish

Work Experience

Benitez & Associates/The Traffic Law Firm – Coral Gables, FL Apr 2016 – Jun 2016

A. Legal Assistant/Office Manager

Assistant to three attorneys; civil suits, traffic infractions and criminal offenses

Receptionist/Customer Service; data entry, billing, e-filling, scanning, copies, receive and distribute mail, scheduling and rescheduling appointments

Draft, file and serve; pleadings, motions, notices, memorandums of law, discovery, complaints, affidavits, etc. and setting court hearings

Open lines of communication with both Judicial Assistants and Opposing Counsel Assistants

Serve and receive to and from opposing counsel copies of all e-filed docketing confirmation pleadings and notices via email and/or mail

Maintain up to date Calendar records with both hearing dates and deadlines

Secure trusted legal coverage from coalition partners to attend hearings on behalf of the attorneys when needed

Oversea and check for accuracy over the work of the second legal assistant, make necessary corrections and provide guidance to ensure perfection among all work details, as well a delicate work flow

Madison Monroe & Associates - Miami, FL Oct 2011 – Nov 2015

  1. Client Services Supervisor

Supervise department of 10 employees, monitor production and quality of work performance

Conduct monthly audits to validate quality of work for each account executive

Ensure all client and account executive change requests are resolved in a timely fashion

Verify and distribute client settlement acceptance letters to each account executive representative

Maintain excel spread sheet of each clients NSF report and oversee each Account Executive is following up with the client to reschedule the missed payment.

Review and maintain current accurate reports on active clients, cancelled clients, pending clients, client monthly payments and funds currently available in escrow bank account.

Distribute active client list to each delegated account executive

Train new employee’s, provide program knowledge, implement policies and procedural process to maximize efficiency in production to complete job duties

  1. Account Executive

Responsible for successful resolution of client issues; and contact information updates

Take all necessary steps to assure clients satisfaction and the negotiations of successful settlements

Mail, Collect, File and Upload all documents associated with client’s program

Over review, calculate client’s monthly scheduled drafts and fees. Verify the client will have enough funds to reach settlements and or to honor a settlement already in place

Add or Reschedule drafts and Add or remove accounts

Maintain detailed notes in regards to all aspects of the client’s program in Debt Manager Software (conversations, letters, offers, etc.)

Retain clients by educating them on the outcome of the benefits the program brings them verses other alternatives

Complete a monthly audit on all clients to maintain company success rate on settlements per month

Read, review and understand legal documents sent to clients such as; summons, judgments, default judgments and garnishments

Properly advise clients what necessary documentation they will need to file in court to plead their case

HealthCare Family Rehab Corp. - Hialeah, FL Aug 2009 – Oct 2011

  1. Executive Administrative Assistant

Customer Service; data entry, billing and filling; scheduling and rescheduling appointments

Verifying insurance policies; marinating supply inventory; creating memos, emails and letters

  1. Research Assistant Coordinator

Assist in the conduction of in house portion of study

Assist in preparation and proofread of all study documents, protocol preparation

Participate at Meetings, Conferences and Workshops related to clinical trials

Recruit and instruct research subjects as required by the protocol

Communicate with sponsors and monitors to ensure proper and timely communication of study conduct

Cooperate with Sponsors, Monitors, CRA’s during monitoring visits, Audits and Audit Follow-up

  1. Massage Therapist



Gold Coast Schools – MLO / Mortgage Loan Originator Dec 2015

Broward College – Paralegal / Legal Assistant (Dec. 2018)

Nurse Learning Center – Nursing Aide Cert / Cert Nursing Assistant August 2010

Technical Career Institute – Massage Therapy / Swedish & Chair Massage May 2009

Doral Academy High School – General Studies / Yearbook Editor-in-chief May 2006


Advanced in; Microsoft Office Word, Excel, Power Point, Outlook

Debt Manager, Global Client Solutions (escrow banking)

Siebel, Regular Business Membership System (RBMS), Oracle, Letter Generation

Florida Courts E-Filing Portal, eCourtesy, Clerk of Court case search for multiple counties

  • ID#: 116438
  • Location: Burbank, CA , 91501

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Business Team Manager - Germany (m/f)
Santa Clara, CA Agilent Technologies, Inc.
Contact Center Consultant m/f
Los Angeles, CA Miele & Cie. KG
Contact Center Consultant m/f
San Diego, CA Miele & Cie. KG
Contact Center Consultant m/f
San Jose, CA Miele & Cie. KG
Senior Business Development Manager (m/f) for ...
San Francisco, CA AppLift
Senior Manager, Corporate Development, M&A and...
San Jose, CA Adobe Systems Incorporated