Administrative Assistant / Customer Service / Clerical

Devon Nunnally


154 N. Pass Ave. Apt 114 Burbank, CA 91505 × devon_nunnally@yahoo.com × Tel: 818-588-7416


 


Personal Statement


I am a positive, enthusiastic, hard-working and focused individual who has a willingness and determination to excel in any work environment. Although I have extensive experience in the Customer Service industry, I feel that I am more than able to meet the challenges of whatever job field I choose. I work well on my own and just as efficiently as a member of a team. I am seeking a position that allows me the room to grow, and one in which I can achieve the best possible results for my employer, as well as for those that depend on my services.


 


Work Experience:


Head Basketball Coach for the Women’s Team    (Mar 2014 – May 2014) 


New York Film Academy, Burbank, CA


Scheduled practices and transportation × Taught the basketball fundamentals to low to no experience women × Focused on player development of each woman’s strengths × Increased shooting and free throw percentages × Worked closely with the Department head on necessary paperwork and insurances.


 


Director of Accounts Receivable    (Jan 2014 – May 2014) 


New York Film Academy, Burbank, CA 


Collected monies due to the Academy from its students × Accounted for monies owed and paid × Decided on payment plans and payback options × Knowledge of computer applications and terms regarding funds accounting × Maintained computerized accounting records × Skill in developing and maintaining effective working relationships with peers and supervisors × Knowledge of excel and computer spreadsheets.


 


Front Desk    (Nov 2013 – Jan 2014)


New York Film Academy, Burbank, CA


Greeted students and guests to the Academy – Scheduled rooms for different activities (i.e. acting rehearsal, film shoots, meetings) × High call volume × Data entry × Transferring calls to the proper department or individual × Ability to meet and serve the students and staff tactfully and effectively × Ability to communicate effectively both orally and in writing. 


 


Customer Service Representative    (Oct 2010 – Nov 2013) 


AAA, Burbank, CA


Recognized and diffused escalated member situations in a patient, professional and courteous manner × Provided effective and timely resolutions for a range of member inquiries, placing appropriate levels of urgency on each contact × Actively listened, built rapport and displayed empathy × Built customer satisfaction and loyalty × Displayed a consistently positive, professional and cooperative tone with members, contacts and coworkers × Worked in a fast-paced, rapidly changing, high volume work environment × Provided punctual, regular and consistent attendance × Received competitive compensation and a variety of company benefits.


 


Referral Specialist/Quality Assurance Rep    (Feb 1999 – Apr 2008)


Futuredontics, Inc., Culver City, CA


Completed the background check of all Dentists with our service × Involved in each Dentists application process from start to finish × Updated Dentists files × Data entry/recovery × Consumer feedback × Management of Operators × Extensive data management of national inbound calls × Sales × Customer Service × High call volume × Client relations × General administrative duties × Training new hires to perform at the level expected of them × Evaluations of new hires × Involved in tests to prescreen new hires.


 


Education:


Bartender’s Certificate                                                (Jun 1995 – Dec 1995)


Professional Bartenders School, Chicago IL


Extensive professional training to be a Bartender


 


Undecided Major                                                            (Aug 1989 – Jun 1990)


University of Illinois, Champaign-Urbana, Champaign-Urbana, IL


 


High School Diploma                                                     (Aug 1987 – Jun 1989)  


Luther High School South, Chicago, IL 


 


Skills:


I am able to run Windows XP Professional, Microsoft Word, Excel, Final Draft, PC and Mac computers × I have excellent listening, writing and verbal communication skills, as well as being a great problem solver × I excel in time management and organizational skills, with the ability to prioritize and multi-task × I am also able to navigate the internet × Computerized billing, receivable, collection and accounting systems and software.


 

  • ID#: 115186
  • Location: Burbank, CA , 91505

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