274 West Verdugo Avenue Apt #214 • Burbank, California 91502
(818) 934-6306 • firstname.lastname@example.org
Summary of Qualifications
- Excellent interpersonal and communication skills.
- Highly skilled in facilitating the appointment making process of 125+ patients.
- Well versed in managing multiple line phone systems and handling multiple incoming calls simultaneously.
- Exceptional knowledge of administrative and clerical procedures.
- Committed to providing exceptional customer service to patients.
Michael G. Franco, M.D. & Associates, Sherman Oaks, California
Administrative Manager, December 2014 – Present
- Oversee the support of daily operations of the organization
- Facilitate the appointment making of 125+ patients
- In charge of business planning, including monthly and annual sales goals
- Govern sales tracking and sales reports
- Oversee inventory management
- Created and maintained strong partnerships with vendors
- Provided excellent customer service and patient care.
Porto's Bakery, Glendale, California
Sales Associate, February 2011 – December 2014
- Provided excellent customer service to all new and existing customers
- Help increase customer rating on yelp by facilitating response time with staff.
- Oversaw inventory control.
- Developed strong organizational and multitasking skills.
Los Angeles Valley College, Valley Glen, California
Associate of Psychology in General Psychology, September 2014 – Present
- Relate a basic understanding of the history of psychology, and its growth as a science.
- Demonstrate an understanding of the scientific method, and the various research methodologies used in psychology.
- Relate an understanding of psychology through its major approaches including: biological, behavioral, psychodynamic, humanistic, cognitive, evolutionary, and sociocultural; and a consideration for cultural diversity and how it applies in everyday life.
- Demonstrate an awareness of health and wellness connections, psychological disorders and the various therapies available to affect our lives.
Skills: Word, Excel, Power Point, Professional communication, Organization, 60+ WPM typing speed
Languages: English, Spanish