Field Service Technician

Job Description:
If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on.
It doesn't hurt that we're reducing carbon emissions, adding new jobs to the economy, and having fun while doing it.
In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream.
Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service.
" Sunrun allows homeowners to pay for solar power, not the panels.
This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces.
Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes.
Our network of more than 30 leading solar installers employs more than 3,000 people.
Position
Summary:
Sunrun Installation Services Inc.
, a subsidiary of Sunrun Inc.
, is looking for a Field Service Technician.
The Field Service Technician is responsible for the management, scheduling, and completion of all service and warranty related work.
The Field Service Technician must have the ability to work both independently and as a member of the branch team under the direction of the Branch Manager.
This position will interact closely with the Branch Manager, the Senior Electrical Foreman, and the Client Solutions Team.
Duties and Responsibilities: Ensure attention to detail with an emphasis on Safety, Quality, and Customer Satisfaction; Organize, lead, and maintain the warranty and service schedule.
Ensuring the timely communication and completion of service and warranty work; Receive, complete, and track Service Request Forms (SRFs); Schedule and complete Service and Warranty work with both residential and small commercial clients; Work with the Senior Electrical Foreman and the Branch Manager to allocate labor resources to service and warranty projects as needed; Troubleshoot and resolve solar electric warranty and service issues that arise with: modules, inverters, monitoring and balance of system components; Attend jurisdictional and utility inspections; Complete QA/QC inspections on residential and small commercial projects; Provide feedback to the Branch Manager, Senior Electrical Foreman, and the Client Solutions Team on repetitive warranty items or failed inspection items to ensure additional crew training takes place; Work with purchasing and directly with vendors to order and return material and equipment; Complete all associated paperwork in neat and timely manner; Record customer communications in Salesforce; Work with up to 600 Volt Circuits.
Requirements: Must meet state electrical license requirements, Journeyman's or Master's license required; Knowledge of the NEC and applicable codes and standards; Have CPR and First Aid Certifications up to date and keep maintained; Physically capable of performing work duties; Professional appearance and customer interaction; Have a strong work ethic, high level of craftsmanship/workmanship with strong attention to detail; Possess strong mechanical/construction skills; Must be able to implement best safety practices on every job site; Must understand Net-Work functions, IP address knowledge, internet connection and troubleshooting of low voltage circuits; Excellent troubleshooting skills; Electronic training preferred; Must be able to effectively communicate both internally and externally including; various internal departments and internal employees, customers, vendors, and inspectors; Ability to communicate and build relationships with local inspectors, learn and adapt to new jurisdictional requirements; Have excellent verbal communication and documentation skills; Ability to manage multiple tasks simultaneously; Ability to work independently; Must be self-motivated and have a strong desire to succeed; Good computer skills with Microsoft Office Suite, experience with CRM and ERP systems is a plus; Experience with electrical work involving wiring up to 600 VDC and 480 VAC; Valid Driver's License (No DUI/DWI in the last three years) Physical Demands: Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance) Ability to work safely in a branch/warehouse/rooftop environment Ability to operate office equipment including computers and determine accuracy of work Ability to interact with co-workers and participate in meetings Ability to work on rooftops with various angles and surfaces Ability to work in outdoor weather conditions Sunrun Installation Services offers competitive salary and benefits.
Sunrun Inc.
and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.
We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identit

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