PC Tech Support Specialist / Engineer

Ongoing project - no end date
SUMMARY
Installs, modifies and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users.
SKILLS
- Software releases, system / hardware upgrades, installation of patches and provide application support, MAC, OSX, Windows XP, Vista, 7, 8,Windows 2003/2008 R2/2012 Server, Exchange Server, LAN, WAN, TCP/IP, DNS, DHCP, Active Directory
TASKS
- Performs technology refresh and deployments.
- Installs all peripheral components such as printers, scanners phones and disk drives.
- Loads appropriate software packages such as operating systems, networking components and office applications.
- Assists in the customization and adaptation of existing programs to meet user requirements.
- Provides telephone, in-person and remote support to end-users.
- Coordinates activities with network services and information systems groups.
- Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
- Refers major hardware problems to service personnel for correction.
- Connects users to networks and provides initial training in facilities and applications.
- Monitors ticketing system and completes tickets in a timely manner.
- Travels between local sites to perform assigned duties.
- Must be able to lift 50+ pounds.
REQUIREMENTS
- 5+ years' experience in mid to large user support and tech operations roles.
- Strong communications and people skills (this is a customer facing position).
- Strong troubleshooting capabilities.
- Ability to work independently.
- Self-motivated, get the job done attitude.
EDUCATION
AA Degree, Computer Information Systems or equivalent education or certifications (A+, MCSE, etc).

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