Helpdesk I
3.
3 Burbank, CA Burbank, CA Full-time Full-time $28 an hour $28 an hour 3 days ago 3 days ago 3 days ago Job Title:
Technician, IT Help Desk Level I Department:
I.
T.
Operations Reports To:
Manager, IT Operations Rate:
$28.
00 per hour FLSA:
Non-Exempt Status:
Full-Time ABOUT CONTRACT SERVICES:
In the mid-1960s, the major film studios, in negotiations with Hollywood's unions, founded the non-profit Contract Services Administration Trust Fund (CSATF) and later added Contract Services Administration Trust Training Fund (CSATTF), now collectively referred to as Contract Services (CS).
CS carries out an extensive list of contractual, legal, and regulatory obligations that must be implemented on behalf of the studios, especially with respect to certain requirements of the collective bargaining agreements that apply to a freelance union workforce of more than 50,000 production workers in the greater Los Angeles area.
These services include:
administering seniority rosters, operating safety training and apprenticeship programs, administering a drug and alcohol testing program that applies to commercial drivers working in the motion picture industry, and implementing many other industry-wide services, studies and/or education on behalf of the motion picture production industry.
More information about CS can be found at https:
//www.
csatf.
org.
JOB
Summary:
Responsible for providing support to users, technology infrastructure, basic networking, telephony solution, and systems configuration.
Support will be both on-site and remote.
Duties will include equipment and classroom set up, resolving Help Desk tickets in a timely manner, and providing Level I Help Desk support to users.
KEY DUTIES AND
Responsibilities:
Escalate trouble tickets to IT help desk level II Provide technical support for in-person, online and webinar training courses by phone, email, or through our ticket system Support of our environment will be done both on-site and remotely Configure and deploy both Microsoft Windows and Apple laptops and mobile devices Installation of Microsoft and Apple operating systems; installation and relocation of equipment Provide back-up support to phones and A/V systems Troubleshoot software and hardware issues Perform computer and device upgrades Ensure the safe transfer and shipment of equipment Perform routine cleaning of server rooms and equipment storage Immediately bring to the attention of the IT Operations Manager areas of concern or items in need of correction as they are discovered Assist with inventory control, operation of equipment and software Documenting new and update existing procedures, keeping current records of problems and solutions Special assignments and projects as directed by the Senior IT Operations Manager or Chief Information Officer KNOWLEDGE, SKILLS & ABILITIES:
Collaborative interpersonal skills.
Ability to adapt and take initiative while offering improvements via technology.
Excellent client-facing communication, analytical and organizational skills.
Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, and PCs.
Experience with Active Directory/Domain Controllers and Azure AD.
Understanding of Group Policies.
Knowledge of commonly used, I.
T.
helpdesk concepts and technologies.
Proficient and experienced in using and supporting Microsoft Office 365 products.
Knowledge of the Motion Picture and Television Industry preferred.
OR Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education High School diploma or equivalent required.
Bachelor's degree in Information Technology or Computer Science is preferred.
Experience Minimum one year of experience in an I.
T.
Helpdesk role.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS:
While performing duties, employees are occasionally required to bend, squat, stand, walk, and reach with hands and arms.
The employee must occasionally lift and /or move up to thirty (30) pounds.
The employee works under typical office conditions, for a high-energy, fast-paced organization.
Work in an environment where the noise level is usually quiet.
This position will be onsite with a shift of 7 a.
m.
to 4 p.
m.
and some weekend work.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.
They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Escalate trouble tickets to IT help desk level II Provide technical support for in-person, online and webinar training courses by phone, email, or through our ticket system Support of our environment will be done both on-site and remotely Configure and deploy both Microsoft Windows and Apple laptops and mobile devices Installation of Microsoft and Apple operating systems; installation and relocation of equipment Provide back-up support to phones and A/V systems Troubleshoot software and hardware issues Perform computer and device upgrades Ensure the safe transfer and shipment of equipment Perform routine cleaning of server rooms and equipment storage Immediately bring to the attention of the IT Operations Manager areas of concern or items in need of correction as they are discovered Assist with inventory control, operation of equipment and software Documenting new and update existing procedures, keeping current records of problems and solutions Special assignments and projects as directed by the Senior IT Operations Manager or Chief Information Officer Collaborative interpersonal skills.
Ability to adapt and take initiative while offering improvements via technology.
Excellent client-facing communication, analytical and organizational skills.
Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, and PCs.
Experience with Active Directory/Domain Controllers and Azure AD.
Understanding of Group Policies.
Knowledge of commonly used, I.
T.
helpdesk concepts and technologies.
Proficient and experienced in using and supporting Microsoft Office 365 products.
Knowledge of the Motion Picture and Television Industry preferred.
High School diploma or equivalent required.
Bachelor's degree in Information Technology or Computer Science is preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Burbank, CA Burbank, CA Full-time Full-time $28 an hour $28 an hour 3 days ago 3 days ago 3 days ago Job Title:
Technician, IT Help Desk Level I Department:
I.
T.
Operations Reports To:
Manager, IT Operations Rate:
$28.
00 per hour FLSA:
Non-Exempt Status:
Full-Time ABOUT CONTRACT SERVICES:
In the mid-1960s, the major film studios, in negotiations with Hollywood's unions, founded the non-profit Contract Services Administration Trust Fund (CSATF) and later added Contract Services Administration Trust Training Fund (CSATTF), now collectively referred to as Contract Services (CS).
CS carries out an extensive list of contractual, legal, and regulatory obligations that must be implemented on behalf of the studios, especially with respect to certain requirements of the collective bargaining agreements that apply to a freelance union workforce of more than 50,000 production workers in the greater Los Angeles area.
These services include:
administering seniority rosters, operating safety training and apprenticeship programs, administering a drug and alcohol testing program that applies to commercial drivers working in the motion picture industry, and implementing many other industry-wide services, studies and/or education on behalf of the motion picture production industry.
More information about CS can be found at https:
//www.
csatf.
org.
JOB
Summary:
Responsible for providing support to users, technology infrastructure, basic networking, telephony solution, and systems configuration.
Support will be both on-site and remote.
Duties will include equipment and classroom set up, resolving Help Desk tickets in a timely manner, and providing Level I Help Desk support to users.
KEY DUTIES AND
Responsibilities:
Escalate trouble tickets to IT help desk level II Provide technical support for in-person, online and webinar training courses by phone, email, or through our ticket system Support of our environment will be done both on-site and remotely Configure and deploy both Microsoft Windows and Apple laptops and mobile devices Installation of Microsoft and Apple operating systems; installation and relocation of equipment Provide back-up support to phones and A/V systems Troubleshoot software and hardware issues Perform computer and device upgrades Ensure the safe transfer and shipment of equipment Perform routine cleaning of server rooms and equipment storage Immediately bring to the attention of the IT Operations Manager areas of concern or items in need of correction as they are discovered Assist with inventory control, operation of equipment and software Documenting new and update existing procedures, keeping current records of problems and solutions Special assignments and projects as directed by the Senior IT Operations Manager or Chief Information Officer KNOWLEDGE, SKILLS & ABILITIES:
Collaborative interpersonal skills.
Ability to adapt and take initiative while offering improvements via technology.
Excellent client-facing communication, analytical and organizational skills.
Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, and PCs.
Experience with Active Directory/Domain Controllers and Azure AD.
Understanding of Group Policies.
Knowledge of commonly used, I.
T.
helpdesk concepts and technologies.
Proficient and experienced in using and supporting Microsoft Office 365 products.
Knowledge of the Motion Picture and Television Industry preferred.
OR Any combination of academic education, professional training or work experience which demonstrates the ability to perform the duties of the position.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education High School diploma or equivalent required.
Bachelor's degree in Information Technology or Computer Science is preferred.
Experience Minimum one year of experience in an I.
T.
Helpdesk role.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENTS:
While performing duties, employees are occasionally required to bend, squat, stand, walk, and reach with hands and arms.
The employee must occasionally lift and /or move up to thirty (30) pounds.
The employee works under typical office conditions, for a high-energy, fast-paced organization.
Work in an environment where the noise level is usually quiet.
This position will be onsite with a shift of 7 a.
m.
to 4 p.
m.
and some weekend work.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.
They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Escalate trouble tickets to IT help desk level II Provide technical support for in-person, online and webinar training courses by phone, email, or through our ticket system Support of our environment will be done both on-site and remotely Configure and deploy both Microsoft Windows and Apple laptops and mobile devices Installation of Microsoft and Apple operating systems; installation and relocation of equipment Provide back-up support to phones and A/V systems Troubleshoot software and hardware issues Perform computer and device upgrades Ensure the safe transfer and shipment of equipment Perform routine cleaning of server rooms and equipment storage Immediately bring to the attention of the IT Operations Manager areas of concern or items in need of correction as they are discovered Assist with inventory control, operation of equipment and software Documenting new and update existing procedures, keeping current records of problems and solutions Special assignments and projects as directed by the Senior IT Operations Manager or Chief Information Officer Collaborative interpersonal skills.
Ability to adapt and take initiative while offering improvements via technology.
Excellent client-facing communication, analytical and organizational skills.
Expertise in troubleshooting, configuration, and repair of server, network, email, file shares, and PCs.
Experience with Active Directory/Domain Controllers and Azure AD.
Understanding of Group Policies.
Knowledge of commonly used, I.
T.
helpdesk concepts and technologies.
Proficient and experienced in using and supporting Microsoft Office 365 products.
Knowledge of the Motion Picture and Television Industry preferred.
High School diploma or equivalent required.
Bachelor's degree in Information Technology or Computer Science is preferred.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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