Member Advocate Manager
Farmers Insurance Group Farmers Insurance Group Burbank, CA Burbank, CA Full-time Full-time $71,520 - $103,800 a year $71,520 - $103,800 a year 17 hours ago 17 hours ago 17 hours ago We are Farmers! We are more than just your favorite commercials.
We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce.
We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.
Helping others in their time of need isn't just our business - it's our culture! We are Farmers! Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
That means having people like you who can help us evolve to meet changing customer and business needs.
Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change.
As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role.
As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.
Workplace:
Hybrid Job Summary Creates an engaging experience for all members across all member touch points.
Identifies all member touch points within the Credit Union, evaluate what works and what doesn't, and simplifies processes and procedures to benefit the member experience.
Rather than creating manual processes this role engages with Fintechs and others to automate as much as possible.
Considers what our RPA function can assist with to create ease of use and simplicity.
Fulfills the organizing principle to develop lifelong partnerships in the pursuit of our members' financial happiness.
This position will be active across the Credit Union to ensure as we roll out products and services that the member is the focus and that we are providing an elegant engagement that makes it easy for the member to do business with us.
A major focus will also be our digital platform and the tiles within the platform, helping with the member experience and ensuring their voice is heard.
Financial happiness will be the second focus, ensuring that we are meeting our mission, helping our members live their best financial lives.
Defines what this means to us, and how we can help our members find this for themselves.
Provides ongoing education to Credit Union members.
Completes ongoing research in how we can help our members improve financially, and how we engage our members to deliver on this promise.
Essential Job Functions Reviews delivery of member services across the organization on an ongoing basis to ensure consistency and simplicity through policies, procedures and ongoing training.
Observes focus groups to incorporate feedback.
Evaluates delivery channels for ease of use for our members.
Makes recommendations to business/product owners, helps create action plans, and ensures recommendations are implemented.
Works with branches to evaluate workflows, focusing on the member experience.
Researches new tools and delivery channels on an ongoing basis to address member pain points.
Recommends options to business/product owners and works collaboratively with them to arrive at viable solutions.
Engages with teams on the digital delivery channels to ensure ease of use.
Dissect organizing principle by developing lifelong partnerships in pursuit of our members' financial happiness.
Develops a living Vision Strategy Method (VSM) on how we can create financial happiness and well-being for our members.
Thinks creatively as to how we reduce the barriers to membership, still in line with regulatory requirements but ease of use for members.
Active participant with the digital platform.
Advocate for the members to ensure a clean and clear user experience.
Helps engage members to test and provide feedback.
Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locates material, resources and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Education Requirements Bachelor's degree preferred.
Experience Requirements Experience in financial institutions, preferably credit unions.
Working knowledge and expertise in member experience, preferably branches, call center, digital delivery and chat.
Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only:
$71,520 - $103,800 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review What we offer on https:
//www.
farmers.
com/careers/corporate/#offerJob Location(s):
US - CA - Burbank, US - CA - Torrance Want to learn more about our culture & opportunities? Check out www.
Farmers.
com/careers/corporateand be sure to follow us on Instagram, LinkedIn, and TikTok.
Job Type:
Full-time Pay:
$71,520.
00 - $103,800.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Burbank, CA 91501:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Burbank, CA 91501.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce.
We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships.
Helping others in their time of need isn't just our business - it's our culture! We are Farmers! Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career! At Farmers, our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.
That means having people like you who can help us evolve to meet changing customer and business needs.
Continuous development is critical to our success at Farmers; that means being curious, continually innovating, being open to new opportunities and embracing change.
As the needs of our business and customers change, and you acquire needed experience, you may have opportunities to use your knowledge and skills in a different role.
As you take on these new challenges, Farmers is committed to providing you with the necessary training and support along your career journey.
Workplace:
Hybrid Job Summary Creates an engaging experience for all members across all member touch points.
Identifies all member touch points within the Credit Union, evaluate what works and what doesn't, and simplifies processes and procedures to benefit the member experience.
Rather than creating manual processes this role engages with Fintechs and others to automate as much as possible.
Considers what our RPA function can assist with to create ease of use and simplicity.
Fulfills the organizing principle to develop lifelong partnerships in the pursuit of our members' financial happiness.
This position will be active across the Credit Union to ensure as we roll out products and services that the member is the focus and that we are providing an elegant engagement that makes it easy for the member to do business with us.
A major focus will also be our digital platform and the tiles within the platform, helping with the member experience and ensuring their voice is heard.
Financial happiness will be the second focus, ensuring that we are meeting our mission, helping our members live their best financial lives.
Defines what this means to us, and how we can help our members find this for themselves.
Provides ongoing education to Credit Union members.
Completes ongoing research in how we can help our members improve financially, and how we engage our members to deliver on this promise.
Essential Job Functions Reviews delivery of member services across the organization on an ongoing basis to ensure consistency and simplicity through policies, procedures and ongoing training.
Observes focus groups to incorporate feedback.
Evaluates delivery channels for ease of use for our members.
Makes recommendations to business/product owners, helps create action plans, and ensures recommendations are implemented.
Works with branches to evaluate workflows, focusing on the member experience.
Researches new tools and delivery channels on an ongoing basis to address member pain points.
Recommends options to business/product owners and works collaboratively with them to arrive at viable solutions.
Engages with teams on the digital delivery channels to ensure ease of use.
Dissect organizing principle by developing lifelong partnerships in pursuit of our members' financial happiness.
Develops a living Vision Strategy Method (VSM) on how we can create financial happiness and well-being for our members.
Thinks creatively as to how we reduce the barriers to membership, still in line with regulatory requirements but ease of use for members.
Active participant with the digital platform.
Advocate for the members to ensure a clean and clear user experience.
Helps engage members to test and provide feedback.
Physical Actions This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
Sits or stands for extended periods of time, up to a full work shift.
Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
Visually verifies and reads information.
Visually locates material, resources and other objects.
Ability to continuously operate a computer for extended periods of time, up to a full work shift.
Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
Education Requirements Bachelor's degree preferred.
Experience Requirements Experience in financial institutions, preferably credit unions.
Working knowledge and expertise in member experience, preferably branches, call center, digital delivery and chat.
Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location.
o CA Only:
$71,520 - $103,800 Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review What we offer on https:
//www.
farmers.
com/careers/corporate/#offerJob Location(s):
US - CA - Burbank, US - CA - Torrance Want to learn more about our culture & opportunities? Check out www.
Farmers.
com/careers/corporateand be sure to follow us on Instagram, LinkedIn, and TikTok.
Job Type:
Full-time Pay:
$71,520.
00 - $103,800.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Tuition reimbursement Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Burbank, CA 91501:
Reliably commute or planning to relocate before starting work (Required) Work Location:
Hybrid remote in Burbank, CA 91501.
Estimated Salary: $20 to $28 per hour based on qualifications.
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